Even when a store isn’t open 24x7, its systems need to be operational - downtime is not acceptable. Certified helps retailers keep their stores “always on” with proactive maintenance and onsite service. Proactive maintenance is a pre-emptive strategy that helps mitigate many system failures. Unfortunately, technology still breaks and when it does, technicians are available within 4-hours in most North American markets. Given Certified stocks more inventory in the field than most providers, primarily whole units, we consistently deliver a same-day restore rate of 95%.
Certified's onsite support provides:
- Faster Restore Time
- Higher First Time Fix Rate
- Help Desk Support
- Variable SLA's Based On Retail Calendar
