Certified Differentiators: How We're Different

Certified is committed to meeting and exceeding retailers and service providers’ service requirements. Our proven asset improvement and performance metrics, and investments in OEM partnerships and certifications, inventory, and personnel, enable clients to extend their retail technology capabilities through Certified, maximizing the value of their IT assets throughout the technology lifecycle.

 Same-Day Restore Service Levels
Certified uses historical and failure rate analyses to stock inventory in close proximity to your stores resulting in first time fix rates of over 98%.

 Diagnostic, Preventative Maintenance
OEM relationships and certifications, root cause analyses, and copious performance metrics enable us to identify solutions and improvement opportunities that help clients maximize the value and lifetime of their assets.

 Comprehensive “One and Done” Repairs
We avoid repeat repairs by overhauling every failed system, typically returning products in significantly better condition than when they were received.

 Customized Service and Support Agreements
SLAs, contracts, and support relationships configured to fit clients’ specific needs, including on- or off-warranty, off-hours, and even peak-season.

 Service for YOUR Retail Business
Certified covers the complete spectrum of retail technology support to supplement retailers and service providers’ organizations with scalable support services custom tailored to their individual requirements.

© 2017 Certified Retail Solutions l All Rights Reserved Certified Retail Solutions
One Quality Way
Dover, New Hampshire 03820

Toll-free 800-767-2554
Phone 603-516-1701
Fax 603-516-1702