Carter's Inc., designs, sources and markets apparel products related to babies and young children in the United States.
In order to meet new government regulations, Carter's needed to replace their point-of-sale hardware and software in 400 stores, across two brands, over a three (3) month period. Carter's had heard of Certified's Green Services, including Certified Destruction and approached Certified to learn more. Through further discovery and discussion, Carter's concluded that Certified could provide a comprehensive solution that would meet all objectives.
Certified's project management foundation is based on two principles: communication and documentation. Both principles were paramount to the project's success. With Certified's help, Carter's successfully upgraded their in-store platform with limited disruption to the stores. Certified delivered a total quality solution, on time and Certified recovered value from Carter's old equipment that enabled Certified to send Carter's a check at the project conclusion.
Certified developed a solution that addressed each requirement for Carter's and included project management to oversee all aspects of the rollout:
- Hardware Delivery
- Software Implementation
- Training and Documentation
- Vetted Installation Technicians
- Resource Management
- Schedule Management
- Certified Destruction of Replaced Equipment
The rollout project was such a success, Carter's expanded their relationship with Certified to include hardware support of this new platform 7 x 24 x 365 in 400 stores with a six (6) hour on-site response time across North America.